Certified Pharmacy Technician

Hy-Vee, Inc.•St. Joseph, MO

7d•Onsite

About The Position

The Certified Pharmacy Technician supports pharmacists in preparing and distributing prescription medications accurately and professionally. The role includes prescription processing, insurance billing, customer service, and inventory responsibilities while maintaining confidentiality and complying with pharmacy regulations. It is a fast-paced retail pharmacy position involving multiple tasks throughout each shift, including filling prescriptions, answering telephone calls, and assisting customers. Training is provided to support a safe work environment.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Certification as a licensed technician through a certified national program; continuing education requirements must be maintained to keep the license active.
Vaccination certification if administering vaccines, as required by law.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to use discretion and integrity when handling confidential patient information.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist's expertise or judgment.
Accept written prescriptions and telephoned refill requests at the supervising pharmacist's discretion.
Contact doctors' offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information needed to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims, and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies, and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and with required certification where applicable.
Maintain cleanliness in the pharmacy and dispensing area.
Protect the confidentiality of customers' private medical information in accordance with HIPAA.
Comply with statutes and regulations pertaining to pharmacy technicians.
Work collaboratively with co-workers to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.