Certified Pharmacy Technician

Walgreens•Winter Springs, FL

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive, positive customer experience. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, checks for accuracy and possible interactions, supports workflow and scheduling, reports prescription errors, and follows pharmacy dispensing and quality-improvement policies. Other duties include register transactions, customer assistance, telephone calls, third-party claim corrections, clerical work, inventory activities, and maintaining an orderly Pharmacy Department. The technician may support clinical services and outreach to the local medical community. The role requires maintaining PTCB certification through the designated training program and/or state-required certification or registration, completing assigned training and continuing education, and keeping current with healthcare and pharmacy developments. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and be willing to work a flexible schedule that includes evening and weekend hours. Six months of retail experience and several other qualifications are preferred.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Must work under pharmacist supervision and comply with applicable state, federal, and Company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy, following state, federal, and Company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow Company procedures for pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, and help customers locate over-the-counter products.
Model customer service best practices and develop relationships with valuable customers and members of the local medical community.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use Company asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist with medical-provider detailing and outreach to healthcare providers and community groups, including retirement homes and nursing homes.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with Company policies, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.