Certified Pharmacy Technician

Walgreens•San Diego, CA

14d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The position models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and relationships with the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes PPLs, and acquires continuing education credits. The role maintains knowledge and skills in healthcare and pharmacy, including current news and developments. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico. Flexible scheduling, including evening and weekend hours, is required. Six months of retail experience is preferred. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Perform pharmacy duties under the pharmacist's direct supervision and in compliance with state, federal, and Company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy, consistent with state, federal, and Company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist the pharmacist with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow Company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the Company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Share customer-service best practices with team members and develop strong relationships with valuable customers.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform other clerical duties as assigned.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmacy-drug shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.