Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience. The position supports customer service, pharmacy operations, prescription processing, workflow, inventory management, clinical services, and relationships with the local medical community. The technician reports prescription errors to the pharmacist, follows Company policies and the Pharmacy Code of Conduct, and maintains the Pharmacy Department in a clean, neat, and orderly condition. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes PPLs, acquires continuing education credits, and maintains knowledge and skills in healthcare and pharmacy.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model and share customer service best practices, including courteous interpersonal habits and proactive assistance, and develop relationships with valuable customers.
- Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions, including retrieving, counting, and pouring drugs, verifying medicine, and checking for possible interactions.
- Assist pharmacists in scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow Company error policies and the Quality Improvement Program.
- Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products, including accompanying them to the OTC aisle when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection techniques and file claims for Rx drug shipment overages, shortages, order errors, and damaged goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
- Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Help maintain the Pharmacy Department by ensuring adequate supplies and keeping it clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
