Certified Pharmacy Technician

Walgreens • Knoxville, TN

6d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The position models and delivers a distinctive, helpful customer experience.

The technician supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, processing third-party claims, handling appropriate calls, and assisting with inventory management. The role may also support clinical services and coordination with healthcare providers, maintain pharmacy supplies and cleanliness, and develop relationships with the local medical community.

The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends assigned training, completes requested learning activities, and maintains relevant healthcare and pharmacy knowledge. Candidates must be fluent in reading, writing, and speaking English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Assist customers with locating over-the-counter products and resolve customer issues and questions.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Assist with ordering, unpacking, checking, and storing pharmaceutical shipments; address overages, shortages, order errors, and damaged prescription drugs.
• May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
• Help develop and maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
• Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
• Model customer service best practices, build relationships with customers, and deliver a positive customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed