Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations and under a pharmacist’s direct supervision, the Certified Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties consistent with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports customers and patients, prescription processing, pharmacy workflow, claims, inventory management, clinical services, and pharmacy department upkeep. It also requires compliance with pharmacy regulations, the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing policy, and company procedures. The technician is expected to complete training, maintain required certification or registration, and keep current with developments in healthcare and pharmacy.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
- Follow applicable state and federal pharmacy regulations and company policies and procedures.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and provide customer service consistent with Walgreens service practices.
- Develop strong relationships with valuable customers and share customer-service best practices with team members.
- Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policy.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
- Fill prescriptions by retrieving, counting, and pouring medications; verify the medication and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
- Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Use company asset-protection techniques and file claims concerning Rx drug shipment overages, shortages, order errors, or damaged goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Assist Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and healthcare groups, including physicians, nurses, retirement homes, and nursing homes.
- Maintain pharmacy department supplies and help keep the department clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
