Certified Pharmacy Technician

Walgreens•Bossier City, LA

About The Position

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive customer experience. The role supports pharmacy operations under pharmacist supervision, including entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, handling sales and cash, answering appropriate phone calls, processing manual third-party claims, and assisting with inventory management. It may also support clinical services, healthcare-provider outreach, and maintaining a clean, stocked, and orderly Pharmacy Department. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes PPLs, and maintains continuing education and current healthcare and pharmacy knowledge. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. The role requires willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience, prior Walgreens experience, math and computer skills, inventory-control knowledge, and PTCB certification are preferred. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies and procedures.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow pharmacy error and Quality Improvement Program policies.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers with locating over-the-counter products and resolve customer issues and questions.
Handle phone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with Walgreens healthcare clinics and external providers.
Support relationships with local medical providers through detailing and outreach to healthcare providers and community organizations.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
Model customer-service best practices, build relationships with valuable customers, and provide assistance proactively through resolution.