Certified Pharmacy Technician

Walgreens•Crystal River, FL

4d•$18 - $24

About The Position

In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Certified Pharmacy Technician assists with pharmacy practice and other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, processing claims, handling sales and cash, and supporting inventory management. The technician may assist with clinical services, including collecting and labeling patient samples, and helps maintain relationships with local health care providers. The role also includes training, continuing education, and maintaining relevant certification or state registration.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and deliver a positive customer experience.
Model customer service practices, build relationships with valuable customers, and assist customers in locating over-the-counter products.
Assist the pharmacist under supervision and comply with state, federal, and company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, check medicine accuracy, and identify possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register sales, collect and handle cash, and operate assigned cash registers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit third-party manual prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment discrepancies or damaged goods.
Assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and health organizations through detailing and outreach.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
If PTCB certified, assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.