Certified Pharmacy Technician

Walgreens•Southlake, TX

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and customer service. The technician works under pharmacist supervision and follows state, federal, and company requirements, including the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy. Training and personal development include earning and maintaining PTCB certification through a designated training program and/or state-required certification or registration, attending requested training, completing PPLs, and maintaining continuing education and current pharmacy knowledge. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evening and weekend hours.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Follow applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy and perform other Pharmacy Department duties under direct supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to enter patient and drug information, ensure accuracy, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company procedures for errors and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales at the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, resolve customer issues, answer questions, and help customers locate over-the-counter products when possible.
Model and share customer-service best practices and develop strong relationships with valuable customers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.