Certified Pharmacy Technician

Walgreens • Charlotte, NC

18d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers a distinctive, positive customer experience. A PTCB-certified technician may also assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.

The technician supports prescription processing, pharmacy workflow, inventory management, customer service, clinical services, and relationships with local healthcare providers. The role also includes maintaining the Pharmacy Department's appearance and supplies, complying with company policies, and completing training and continuing education. The schedule must be flexible and may include evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already obtained.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
• Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
• Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales at the assigned cash register and collect and handle cash as required.
• Engage customers and patients, offer assistance, resolve customer issues, answer questions, and model customer-service best practices.
• Assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required.
• Coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
• Keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
• If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed