Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. The role supports pharmacy operations under pharmacist supervision, including entering patient and drug information, filling prescriptions, assisting with workflow, reporting prescription errors, handling sales and cash, responding to appropriate telephone calls, processing manual claims, and supporting inventory management. The technician may also assist with clinical services, relationships with local medical providers, and maintaining the pharmacy department. Training, certification, continuing education, and ongoing development of healthcare and pharmacy knowledge are expected.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, answer questions, and model customer service practices.
- Develop strong relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour pharmaceutical drugs; verify medications; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting policies and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to health groups, retirement homes, nursing homes, and other forums.
- Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
