Certified Pharmacy Technician

Walgreens • Huntington, WV

7d • $18 - $21

About The Position

In accordance with state and federal regulations and under a pharmacist’s direct supervision, the Certified Pharmacy Technician assists in pharmacy practice and performs other Pharmacy Department duties in line with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience.

The position supports pharmacy operations by entering patient and drug information, filling prescriptions, checking for accuracy and possible interactions, supporting workflow and scheduling, reporting prescription errors, processing insurance claims, handling appropriate phone calls, managing inventory, and maintaining the Pharmacy Department. The technician may assist with clinical services and outreach to the local medical community. Training includes maintaining applicable certification or registration, completing assigned training and continuing education, and staying current on developments in healthcare and pharmacy.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
• Use pharmacy systems to obtain patient and drug information, process prescriptions, and accurately enter information.
• Retrieve, count, and pour medications; verify that the correct medicine is being dispensed and check for possible interactions.
• Assist with scheduling and maintaining pharmacy workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Assist customers with locating products, including taking them to the OTC aisle when possible; resolve customer issues and answer questions.
• Handle phone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
• Maintain knowledge of company asset protection techniques.
• May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating clinical services with Walgreens healthcare clinics and external providers.
• Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
• Keep the Pharmacy Department supplied, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, obtain continuing education credits, and maintain relevant healthcare and pharmacy knowledge and skills.
• Model customer service best practices, including greeting customers, offering proactive assistance, identifying needs, and serving customers until satisfied.
• If PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operations.

Benefits

• Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the job description.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed