Certified Pharmacy Technician

Walgreens•Paris, TN

14d•$20 - $28

About The Position

In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Certified Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations. The technician models and delivers a distinctive customer experience. The role supports customers and patients by greeting them, offering assistance, resolving issues, answering questions, and building relationships with valuable customers. Operational work includes entering patient and drug information, filling prescriptions, reporting errors, assisting pharmacists with workflow, processing third-party claims, handling appropriate phone calls, registering sales, supporting inventory management, and helping maintain a clean and orderly Pharmacy Department. The technician may also assist with clinical services, including collecting and labeling samples, and support relationships with local healthcare providers. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends requested training, completes assigned learning modules, obtains continuing education credits, and keeps current with developments in healthcare and pharmacy.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
Greet customers and patients, offer assistance, resolve customer issues, and answer questions to support a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Enter patient and drug information; retrieve, count, and pour pharmaceutical drugs; verify medication accuracy; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for applicable shipment discrepancies or damaged goods involving prescription drugs.
Maintain knowledge of company asset-protection techniques.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.