Certified Pharmacy Technician

Walgreens • Crosby, TX

9d • $18 - $24

About The Position

Under direct pharmacist supervision and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The technician models and delivers a distinctive customer experience.

The position supports prescription processing and dispensing, workflow coordination, error reporting, cash-register transactions, customer assistance, telephone calls, third-party claims, clerical work, inventory management, and pharmacy cleanliness and organization. It may also support clinical services, including collecting and labeling blood or urine samples, and help maintain relationships with local healthcare providers and community organizations.

The technician completes assigned training, maintains required certification or registration, earns continuing education credits, and keeps current with developments in healthcare and pharmacy.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under direct supervision and in accordance with applicable regulations and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs, verify medication accuracy, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register related sales, handle cash as required, and help customers locate over-the-counter products.
• Answer telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment discrepancies or damaged goods involving prescription drugs.
• May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help develop and maintain relationships with local medical providers and community organizations through provider outreach and detailing.
• Maintain a stocked, clean, neat, and orderly Pharmacy Department.
• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Develop strong relationships with valuable customers.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration; PTCB certification is otherwise required for promotion to senior technician.
• Attend requested training, complete PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.
• If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed