Certified Pharmacy Technician

Walgreens•Slidell, LA

8d•$18 - $24

About The Position

Under direct pharmacist supervision and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists with pharmacy operations, prescription processing, and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while supporting pharmacists and contributing to a distinctive customer experience. The technician serves customers and patients by offering assistance, resolving issues, answering questions, and building relationships. Operational work includes entering prescription information, retrieving and counting medications, checking for accuracy and possible interactions, supporting workflow, reporting prescription errors, handling register sales and cash, assisting with third-party claims, and managing pharmacy inventory. The role may also support clinical services, outreach to the local medical community, and maintenance of a clean, stocked pharmacy. The technician attends required training, completes assigned learning, maintains relevant healthcare and pharmacy knowledge, and earns and maintains PTCB certification through the designated program or as otherwise required for advancement.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and other Pharmacy Department duties under direct supervision and in compliance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens clinics, and external providers.
Help maintain relationships with local medical providers and community health organizations through provider detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain healthcare and pharmacy knowledge and skills.
If PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operations.
Model customer-service best practices, engage customers and patients, resolve issues, answer questions, and develop relationships with valuable customers.