Certified Pharmacy Technician

Walgreens•Elk Grove, CA

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties consistent with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive customer experience. Responsibilities include assisting with pharmacy operations under pharmacist supervision; entering patient and drug information; filling prescriptions; assisting with workflow, inventory, claims, clinical services, and customer inquiries; and maintaining a clean, orderly Pharmacy Department. The technician also supports positive relationships with customers, coworkers, and local medical providers. The employee earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, obtains continuing education credits, and maintains knowledge of developments in healthcare and pharmacy. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and Company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
When PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers and provide assistance locating over-the-counter products.
Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow Company error and Quality Improvement Program policies.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use Company asset-protection techniques and file claims for pharmaceutical merchandise overages, shortages, order errors, and damaged goods.
As needed, assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain adequate Pharmacy Department supplies and keep the department clean, neat, and orderly.
Comply with Company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.