Certified Pharmacy Technician

Walgreens • Southlake, TX

4d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive and positive customer experience.

The technician supports prescription processing, pharmacy workflow, customer service, cash handling, claims processing, inventory management, and pharmacy maintenance. The role may also support pharmacists with clinical services and outreach to the local medical community. The technician must comply with applicable laws, Walgreens policies, and the Pharmacy Code of Conduct, and report prescription errors promptly.

The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The technician attends requested training, completes PPLs, acquires continuing education credits, and maintains knowledge of developments in healthcare and pharmacy.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
• Model customer-service best practices, including courteous interpersonal habits and proactive assistance, and develop relationships with valuable customers.
• Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information, verify accurate entry, fill prescriptions by retrieving, counting, and pouring medications, verify the medication, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damage.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and conducting provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
• Maintain the Pharmacy Department’s supplies and ensure it is clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed