Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience. The position supports prescription processing, prescription accuracy, pharmacy workflow, customer service, inventory management, clerical work, and pharmacy department upkeep. The technician may also support clinical services and outreach to the local medical community. Training and continuing education are part of the role, including earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under supervision in the practice of pharmacy in accordance with applicable state, federal, and company policies.
- Use pharmacy systems to enter patient and drug information and process prescriptions accurately.
- Retrieve, count, and pour pharmaceutical drugs; verify medicine and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register related sales at the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Maintain knowledge of asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
- Engage customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
- Model and share customer-service best practices with team members and develop strong relationships with valuable customers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
