Certified Pharmacy Technician

Walgreens • Katy, TX

1d • $18 - $24

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive, delightful customer experience.

The role includes engaging customers and patients, resolving issues, answering questions, and modeling customer-service best practices. Under pharmacist supervision, the technician enters and verifies patient and drug information, fills prescriptions, assists with workflow, reports prescription errors, handles sales and cash, answers appropriate telephone calls, processes manual third-party claims, and performs clerical duties. The technician also supports inventory management, may assist with clinical services, helps maintain relationships with local healthcare providers, and keeps the Pharmacy Department stocked, clean, and orderly.

The technician completes assigned training, earns and maintains PTCB certification through the designated training program and/or required state certification or registration, and maintains relevant healthcare and pharmacy knowledge and continuing education.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients, offer assistance, resolve issues, and answer questions to provide a positive customer experience.
• Model customer-service best practices and develop strong relationships with valuable customers.
• Assist the pharmacist under supervision and in compliance with state, federal, and company policies; review and comply with the Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information, verify data, retrieve and count medications, fill prescriptions, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and follow company error-related policies and the Quality Improvement Program.
• Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales, collect and handle cash, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged prescription-drug goods.
• May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
• Help keep the Pharmacy Department supplied, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Complete requested training and continuing education, and maintain healthcare and pharmacy knowledge and skills.
• If PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and cash registers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed