Certified Pharmacy Technician

Walgreens•Mill Valley, CA

18d•$21 - $29

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports prescription processing, pharmacy workflow, customer service, cash-register operations, claims processing, inventory management, and departmental upkeep. It may also assist the pharmacist with clinical services and help maintain relationships with local healthcare providers. The technician must follow applicable laws, company policies, the Pharmacy Code of Conduct, and quality and dispensing procedures. The role requires a flexible schedule, including evening and weekend hours. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician. Training, assigned learning modules, and continuing education are also part of the position.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy and perform Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; document warehouse overages, shortages, order errors, or damaged prescription drugs.
Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical providers and healthcare organizations through detailing and outreach.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, orderly, and adequately stocked.
Engage customers and patients, resolve issues, answer questions, and model customer-service best practices.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, attend assigned training, complete requested PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.