Certified Pharmacy Technician

Walgreens•Santa Cruz, CA

4d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions by retrieving, counting, and pouring medications, verifies medicines, checks for possible interactions, and supports pharmacy workflow. The position also includes customer service, cash-register transactions, handling appropriate phone calls, processing third-party claims, inventory activities, clerical duties, and maintaining an orderly Pharmacy Department. The technician may help pharmacists provide clinical services, coordinate with healthcare providers, and build relationships with the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends assigned training, completes requested PPLs, acquires continuing education credits, and maintains pharmacy and healthcare knowledge and skills. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged Rx goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain required PTCB certification and/or state certification or registration, attend training, complete requested PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.