Certified Pharmacy Technician

Walgreens•Little Rock, AR

13d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The position models and delivers a distinctive, positive customer experience. The technician supports prescription processing and dispensing, pharmacy workflow, cash register operations, inventory management, clerical work, and department upkeep. The role may also support clinical services and outreach to the local medical community. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, attend assigned training, complete requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products when possible.
Assist the pharmacist in pharmacy practice under supervision and comply with applicable laws, company policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications, verify medicine accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error policies and procedures.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform other clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical professionals and groups, retirement homes, and nursing homes to support growth opportunities.
Help maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, obtain continuing education credits, and maintain healthcare and pharmacy knowledge and skills.