Certified Pharmacy Technician

Walgreens•Green Valley, AZ

About The Position

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations. Models and delivers a distinctive and delightful customer experience. Under pharmacist supervision, supports pharmacy operations in accordance with state, federal, and company policies. Duties include entering patient and drug information, filling prescriptions, assisting with workflow, reporting prescription errors, following dispensing and quality policies, handling sales and cash, assisting customers with over-the-counter products, handling appropriate telephone calls, processing third-party claims, and performing clerical and inventory tasks. The role may also support clinical services, local provider relationships, and Pharmacy Department cleanliness and stocking. Earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, and maintains relevant healthcare and pharmacy knowledge. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). The role requires willingness to work a flexible schedule, including evenings and weekends. Prefer six months of retail experience; prior Walgreens experience, good math and computer skills, inventory-control knowledge, and PTCB certification are also preferred. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; otherwise, PTCB certification is a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify the medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in building relationships with the local medical community through provider detailing and outreach.
Help maintain the Pharmacy Department by ensuring adequate supplies and keeping it clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.