Certified Pharmacy Technician

Walgreens•Danbury, CT

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians also assist and coach pharmacy technicians in pharmacy-system operations and cashiers in use of pharmacy cash registers. The technician models and delivers a distinctive customer experience. Under pharmacist supervision, the technician supports prescription processing and dispensing, including entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and potential interactions, and promptly reporting prescription errors. The role also supports pharmacy workflow, customer service, cash-register transactions, third-party prescription claims, inventory management, clinical services, community-provider outreach, and maintenance of the Pharmacy Department. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends requested training, completes assigned PPLs, and maintains relevant healthcare and pharmacy knowledge. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Compensation depends on factors including geography, skills and abilities, education, and experience. The role will remain open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including counting, measuring, and weighing medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
Engage customers and patients, answer questions, resolve issues, and provide helpful service, including assistance locating over-the-counter products.
Model customer-service best practices and develop strong relationships with valuable customers.
Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow error-reporting and Quality Improvement Program procedures.
Register related sales on the assigned cash register and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leaders with relationships and outreach to local medical professionals and community groups, including physicians, nurses, healthcare providers, retirement homes, and nursing homes.
Help keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification and/or required state certification or registration; attend requested training, complete PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.