Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision with pharmacy practice and other Pharmacy Department duties in accordance with Company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The role models and delivers a distinctive, positive customer experience. The position supports pharmacy operations under pharmacist supervision, including entering patient and drug information, filling prescriptions, assisting with workflow, reporting errors, handling sales and cash, processing claims, supporting inventory management, and assisting with clinical services as required. The technician helps maintain the Pharmacy Department and develops relationships with customers and members of the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or applicable state certification or registration requirements. The role includes attending requested training, completing learning modules, earning continuing education credits, and maintaining knowledge of developments in healthcare and pharmacy. Flexible scheduling, including evening and weekend hours, is required.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
- Model customer service best practices and develop strong relationships with valuable customers.
- Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
- Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions.
- Assist pharmacists in scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
- Maintain knowledge of company asset protection techniques.
- Assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, when required; help coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
- Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
