Certified Pharmacy Technician

Walgreens • Crawfordsville, IN

1d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, welcoming customer experience.

The position supports pharmacy operations, including entering patient and medication information, filling prescriptions, assisting with workflow, reporting prescription errors, processing claims, handling sales and cash, responding to appropriate telephone calls, and supporting inventory management. It may also involve assisting with clinical services, outreach to the local medical community, and maintaining a clean, orderly, well-stocked Pharmacy Department.

The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested learning modules, obtains continuing education credits, and maintains current healthcare and pharmacy knowledge.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
• Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Assist customers with locating products, including escorting them to the OTC aisle when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset protection techniques and file claims involving pharmaceutical overages, shortages, order errors, or damaged goods.
• May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical professionals and organizations through provider detailing and outreach.
• Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
• When PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Develop strong relationships with most valuable customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed