Certified Pharmacy Technician

Walgreens•Decatur, IL

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers. The role models and delivers a distinctive customer experience. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions by retrieving, counting and pouring medications, verifies that medicines are correct, and checks for possible interactions. The role supports pharmacy workflow, reports prescription errors, follows dispensing and quality-improvement policies, registers sales, handles cash, assists customers in locating over-the-counter products, handles appropriate telephone calls, processes manual third-party claims, and performs clerical and inventory duties. It may also support clinical services, including collecting and labeling blood or urine samples, and help maintain relationships with local health care providers. The technician helps keep the Pharmacy Department stocked, clean, neat and orderly. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes assigned PPLs, earns continuing education credits, and keeps current with developments in healthcare and pharmacy. The position requires fluent English reading, writing and speaking, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluent in reading, writing and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy, in accordance with state, federal and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately and process prescriptions.
Retrieve, count and pour medications, verify medicines, and check for possible interactions when filling prescriptions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company policies concerning pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policies during applicable prescription-dispensing activities.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking and storing pharmaceutical shipments.
Maintain knowledge of asset-protection practices and file claims for pharmaceutical overages, shortages, order errors and damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to health groups, retirement homes, nursing homes and other forums.
Keep the Pharmacy Department adequately supplied, clean, neat and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
Deliver customer service by greeting and assisting customers, resolving issues, answering questions, and modeling service best practices.