Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy-system operations and cashiers in using pharmacy cash registers. The role models and delivers a distinctive, delightful customer experience. The position supports customer service and pharmacy operations, including prescription processing, workflow assistance, error reporting, sales transactions, telephone handling, claims processing, inventory management, and maintenance of the department. The technician may assist with clinical services and community-provider relationships. The role also includes completing required training, maintaining certification or registration as applicable, and keeping pharmacy and healthcare knowledge current.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including proactive assistance and attentive service; develop relationships with valuable customers.
- Assist the pharmacist under supervision in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription-drug goods.
- Maintain knowledge of Company asset-protection techniques.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples; help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Keep the Pharmacy Department supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
