Certified Pharmacy Technician

Walgreens•Hammond, LA

14d•$18 - $24

About The Position

Under direct pharmacist supervision and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists with pharmacy practice and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and models a distinctive, helpful customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. Responsibilities include entering and verifying patient and prescription information, retrieving and counting medications, checking medicine and possible interactions, supporting pharmacy workflow, reporting prescription errors, processing third-party claims, handling appropriate telephone calls, and assisting with pharmacy inventory and asset protection. The technician may also support clinical services, healthcare provider outreach, and the upkeep and organization of the Pharmacy Department. The technician is expected to maintain PTCB certification through the designated training program and/or required state certification or registration, complete assigned training and continuing education, and maintain current healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in pharmacy practice and Pharmacy Department duties under direct supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist with and coach pharmacy technicians in using pharmacy systems and cashiers in using pharmacy cash registers.
Greet and assist customers and patients, answer questions, resolve customer issues, and deliver a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program policies.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims for shipment discrepancies or damaged prescription drugs.
Maintain knowledge of company asset protection techniques.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with Walgreens clinics and external providers.
Support relationships with local medical professionals and health organizations through provider detailing and outreach.
Help maintain the Pharmacy Department's supplies, cleanliness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.