Certified Pharmacy Technician

Hy-Vee•Toledo, IA

3d•Onsite

About The Position

Hy-Vee is seeking a Certified Pharmacy Technician to support pharmacists in preparing and distributing prescription medications accurately and professionally while providing attentive customer service. The role includes prescription processing, insurance billing, customer support, and inventory duties, with a focus on confidentiality and regulatory compliance. This is a fast-paced retail pharmacy position involving multiple tasks throughout a shift, including filling prescriptions, answering telephone calls, and assisting customers. The technician works under pharmacist supervision and must follow applicable pharmacy policies, procedures, statutes, and regulations. The pharmacy handles and prepares hazardous drugs; occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs, may occur. Safety training is provided.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program.
Maintain continuing education requirements to keep the license active.
Vaccination certification if administering vaccines, as required by law.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist’s expertise or judgment.
Accept written prescription orders and telephone refill requests at the supervising pharmacist’s discretion.
Contact doctors’ offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information required to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, receive, and stock pharmacy supplies and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and with required certification where applicable.
Maintain the cleanliness of the pharmacy and dispensing area.
Protect confidential customer medical information in accordance with HIPAA.
Adhere to statutes and regulations pertaining to pharmacy technicians.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Maintain personal hygiene and dress standards and follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.