Certified Pharmacy Technician

Walgreens • Hagerstown, MD

5d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience.

The technician supports pharmacy operations under pharmacist supervision, including entering patient and drug information, filling prescriptions, supporting workflow, handling sales and claims, assisting with inventory management, and maintaining the Pharmacy Department. The position also supports clinical services and relationships with the local medical community as assigned.

The role requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that may include evening and weekend hours. Walgreens prefers candidates with six months of retail experience, prior Walgreens experience, math and computer skills, store inventory-control knowledge, and PTCB certification. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required as a condition of promotion to senior technician if not already earned.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and Company policies and procedures.
• Use pharmacy systems to obtain patient and drug information and process prescriptions; ensure information is entered correctly.
• If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
• Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
• Develop strong relationships with valuable customers.
• Follow the Walgreen Co. Pharmacy Code of Conduct and company policies; perform duties assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting policies and the Quality Improvement Program.
• Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales on the assigned cash register, collect and handle cash as required, and assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for overages, shortages, order errors, or damaged prescription-drug goods.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with Walgreens healthcare clinics and external providers.
• Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to healthcare groups, retirement homes, nursing homes, and other forums.
• Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed