Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers. The technician models and delivers a distinctive, delightful customer experience. Responsibilities include serving customers, supporting prescription processing and pharmacy workflow, handling sales and cash-register duties, performing inventory and clerical tasks, assisting with clinical services, maintaining the pharmacy area, and following applicable regulations, company policies, and quality procedures. The technician earns and maintains PTCB certification through designated training and/or state-required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately counting, measuring, and weighing medications are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- PTCB certification is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
- Build strong relationships with valuable customers and deliver a positive customer experience.
- Assist the pharmacist under supervision in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions, including retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting policies and the Quality Improvement Program.
- Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales at the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and health organizations through detailing and outreach.
- Keep the Pharmacy Department supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
