Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, helpful customer experience. The position includes customer service, prescription processing, pharmacy operations, inventory support, clerical duties, and assistance with clinical services. The technician works under pharmacist supervision, follows applicable laws and company policies, reports prescription errors promptly, and maintains respectful relationships with customers, patients, coworkers, and local healthcare providers. The technician is expected to earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements. Training, assigned learning modules, and continuing education are also part of the role.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
- Model customer-service best practices, including courtesy, proactive assistance, identifying customer needs, and helping customers until satisfied.
- Develop strong relationships with valuable customers.
- Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered accurately.
- Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Register related sales, collect and handle cash, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription-service claims promptly and efficiently, and perform assigned clerical duties.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
- Use asset-protection procedures and file claims for warehouse overages, shortages, order errors, and damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
- Help maintain relationships with the local medical community through provider outreach and detailing to healthcare providers and community groups.
- Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements.
- Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
