Certified Pharmacy Technician

Walgreens•Westchester, IL

22h•$18 - $22

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports pharmacy operations, including prescription processing, workflow, cash register duties, third-party claims, inventory management, and clerical tasks. The technician reports prescription errors promptly, follows dispensing and quality policies, and may assist with clinical services and healthcare-provider outreach. The role also includes maintaining the department’s supplies, cleanliness, and orderly appearance; completing assigned tasks; and maintaining required certification and continuing education.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information and process prescriptions accurately.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, healthcare clinics, and external providers.
Assist pharmacy management and pharmacists in maintaining relationships with local medical providers and conducting outreach to healthcare groups and facilities.
Help maintain a well-stocked, clean, neat, and orderly Pharmacy Department.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
Greet and assist customers and patients, resolve issues, answer questions, and apply customer-service best practices.
Develop strong relationships with valuable customers.
If PTCB certified, assist and coach pharmacy technicians in using pharmacy systems and cashiers in using pharmacy cash registers.