Certified Pharmacy Technician

Walgreens•Frisco, TX

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in pharmacy-system operations and cashiers in the use of pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports prescription processing, patient and customer service, pharmacy workflow, inventory management, clerical tasks, and department upkeep. It may also support clinical services, including collecting and labeling patient samples, and help build relationships with local medical providers and community organizations. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, earns continuing education credits, and maintains knowledge of pharmacy and healthcare developments. English fluency in reading, writing, and speaking is required, except in Puerto Rico. The position requires willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy and perform Pharmacy Department duties in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, ensure accuracy, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Answer telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and conduct outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
If PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.
Earn and maintain PTCB certification through the designated program and/or meet state-required certification or registration requirements; attend training, complete requested PPLs, and earn continuing education credits.