Certified Pharmacy Technician

Walgreens • Madison Heights, MI

9d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive and positive customer experience.

Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions by retrieving, counting and pouring medications, verifies that medicine is correct, checks for possible interactions, and supports pharmacy workflow. The position also supports sales transactions, customer assistance, telephone calls, claims processing, inventory management, clinical services, pharmacy maintenance, and relationships with the local medical community. The technician reports prescription errors promptly and complies with applicable law, company policies, and pharmacy procedures.

The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The role includes attending requested training, completing PPLs, acquiring continuing education credits, and maintaining current healthcare and pharmacy knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, process prescriptions, and correctly enter information.
• Retrieve, count, and pour medications, verify medicines, and check for possible interactions when filling prescriptions.
• If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
• Engage customers and patients, offer assistance, resolve customer issues, answer questions, and model customer service best practices.
• Develop strong relationships with valuable customers.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
• May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers and health organizations through provider detailing and outreach.
• Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed