Certified Pharmacy Technician

Walgreens•Detroit, MI

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The position models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and relationships with the local medical community. The technician works under pharmacist supervision and must comply with state, federal, and company policies, including the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing policy, and procedures for reporting prescription errors. Training includes earning and maintaining PTCB certification through the designated program and/or state-required certification or registration, attending assigned training, completing PPLs, and obtaining continuing education credits. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to support a positive customer experience.
Model and share customer service best practices and develop strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify that medicine is correct, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products, including taking them to the appropriate aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmaceutical merchandise overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.