Certified Pharmacy Technician

Walgreens•Kenner, LA

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. The role includes greeting customers and patients, offering assistance with products and services, resolving issues, answering questions, and modeling customer-service best practices. It also includes supporting pharmacy operations under pharmacist supervision; processing prescription and claims information; assisting with workflow, inventory, clinical services, and relationships with local healthcare providers; and maintaining the Pharmacy Department's supplies, cleanliness, and order. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, earns continuing education credits, and maintains knowledge of healthcare and pharmacy developments. English fluency in reading, writing, and speaking is required, except in Puerto Rico. The role requires willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision with the practice of pharmacy in accordance with state, federal, and Company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Greet customers and patients, offer help with products and services, resolve issues, and answer questions to support a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company error-handling and Quality Improvement Program procedures.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate products in the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services promptly and efficiently, and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use Company asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
Comply with Company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.