Certified Pharmacy Technician

Walgreens•Syracuse, NY

10d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and customer service. The technician works under the supervision of the pharmacist and follows applicable state, federal, and company policies, including the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy. Duties include entering patient and drug information, filling prescriptions, assisting with workflow, reporting prescription errors, processing claims, handling register transactions, supporting inventory activities, and completing clerical and other assigned tasks. The technician may also assist with clinical services and outreach to the local medical community. The role requires earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The technician attends requested training, completes PPLs, earns continuing education credits, and maintains knowledge of healthcare and pharmacy developments. Fluency in reading, writing, and speaking English is required except in Puerto Rico. A flexible schedule, including evening and weekend hours, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, process prescriptions, and correctly enter information.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, answer questions, resolve customer issues, and provide a positive customer experience.
Model and share customer-service best practices and build relationships with valuable customers.
Help customers locate products by taking them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services in a timely and efficient manner.
Perform clerical duties as assigned by the Pharmacy Manager.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, as required.
Help coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department's supplies and ensure the area is clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.