Certified Pharmacy Technician

Walgreens•Los Angeles, CO

14d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in using pharmacy cash registers. The technician helps deliver a distinctive customer experience by assisting customers and patients, resolving issues, answering questions, and modeling customer-service best practices. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, assists with workflow and scheduling, reports prescription errors, and follows applicable dispensing, conduct, and quality-improvement policies. Other duties include processing third-party claims, handling cash-register transactions, answering calls that do not require pharmacist attention, supporting inventory management, and maintaining the Pharmacy Department. The role may include assisting with clinical services, such as collecting and labeling blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers. The technician also supports relationships with the local medical community through outreach and provider detailing, completes assigned training and continuing education, and maintains current pharmacy and healthcare knowledge. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company policies and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
File claims for pharmaceutical overages, shortages, order errors, and damaged goods.
Assist with clinical services, including collecting and properly labeling blood or urine samples when required.
Coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and conduct outreach to healthcare groups and care facilities.
Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies, and complete special assignments.
Earn and maintain PTCB certification through the designated program or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.
If PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and cash registers.