Certified Pharmacy Technician

Walgreens•Hilmar, CA

1d•$18 - $25

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The position models and delivers a distinctive customer experience. The technician supports customer service, pharmacy operations, inventory management, clinical services, and relationships with local healthcare providers. The role also includes required training and continuing education to maintain pharmacy knowledge and applicable certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing to healthcare groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department's supplies and keep the area clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.