Certified Pharmacy Technician

Walgreens•Frisco, TX

7d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports customer service, prescription processing, pharmacy operations, inventory management, clerical work, and coordination of clinical services. It also involves maintaining pharmacy supplies and work areas, supporting relationships with local healthcare providers, following pharmacy policies and quality procedures, and completing required training and continuing education.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build strong relationships with valuable customers.
Assist the pharmacist under supervision and in compliance with state, federal, and company policies; follow the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information, fill prescriptions, retrieve and count medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register sales, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Maintain knowledge of asset-protection techniques.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.
If PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operations.