Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The position models and delivers a distinctive customer experience. The technician supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow and scheduling, handling appropriate calls and claims, supporting inventory management, and maintaining the department. The role also helps coordinate clinical services and build relationships with local healthcare providers, while complying with applicable regulations and company policies. The technician is expected to earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements. Training, requested learning activities, continuing education, and maintaining current healthcare and pharmacy knowledge are part of the role.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
- Must earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is required for promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer-service best practices and develop relationships with valuable customers.
- Assist the pharmacist under supervision and comply with state, federal, and company policies and the Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and follow company procedures and the Quality Improvement Program.
- Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, collect and handle cash, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceuticals, and report shipment discrepancies or damaged goods involving prescription drugs.
- May assist with clinical services, including collecting and labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical and healthcare providers through outreach and provider detailing.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification and/or required state certification or registration; attend training, complete requested learning activities, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy cash-register operation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
