Certified Pharmacy Technician

Walgreens•Shreveport, LA

11d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience. The position supports prescription processing and dispensing, customer service, pharmacy workflow, claims processing, inventory management, clinical services, and pharmacy department upkeep. It also involves maintaining professional relationships with local healthcare providers and completing required training and continuing education.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy, in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered accurately.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers with locating products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs promptly and efficiently, and perform assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Greet and assist customers and patients, resolve customer issues, and answer questions to support a positive customer experience.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Develop strong relationships with valuable customers.