Certified Pharmacy Technician

Walgreens • Decatur, IL

8d • $18 - $24

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations. Models and delivers a distinctive and delightful customer experience.

The role includes customer service, prescription processing, pharmacy workflow support, cash-register duties, clerical work, inventory management, support for clinical services, outreach to the local medical community, and maintaining the Pharmacy Department. The technician works under pharmacist supervision and complies with applicable laws, the Walgreens Pharmacy Code of Conduct, and company policies.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is a condition of promotion to senior technician.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
• Develop strong relationships with valuable customers.
• Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company requirements, and comply with the Walgreens Pharmacy Code of Conduct.
• Enter patient and drug information in pharmacy systems, ensure it is accurate, retrieve, count, and pour medications, verify the correct medicine, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company procedures related to pharmacy errors and the Quality Improvement Program.
• Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for overages, shortages, order errors, or damaged prescription drugs.
• May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
• Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
• Maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed