Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations. The technician models and delivers a distinctive and positive customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, identifying possible interactions, assisting with workflow and scheduling, reporting errors, handling certain customer and physician calls, processing manual third-party claims, and supporting inventory management. The technician may help pharmacists provide clinical services and coordinate with healthcare providers and community organizations. Training, continuing education, and maintaining the required certification or registration are part of the role.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
- Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment discrepancies or damage involving prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical professionals and community health organizations through provider outreach and detailing.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
- Engage customers and patients, offer assistance, resolve customer issues, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
