Certified Pharmacy Technician

Walgreens • Ashland, CA

9d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in using pharmacy cash registers.

The technician delivers a distinctive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and modeling customer-service practices. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports workflow, reports prescription errors, and follows dispensing, quality-improvement, and conduct policies. Other duties include register transactions, customer assistance locating over-the-counter products, handling appropriate telephone calls, processing third-party claims, clerical work, inventory activities, and maintaining the department's cleanliness and supplies.

The position may support clinical services, including collecting and labeling blood or urine samples, and coordinate with Walgreens healthcare clinics and external providers. The technician may also help maintain relationships with the local medical community through provider outreach. The role requires maintaining PTCB certification through the designated training program and/or state-required certification or registration, attending assigned training, completing requested PPLs, earning continuing education credits, and keeping current with healthcare and pharmacy developments. The technician must be fluent in reading, writing, and speaking English, except in Puerto Rico, and be willing to work a flexible schedule that includes evening and weekend hours.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company procedures for pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Greet and assist customers and patients, resolve issues, answer questions, and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription-service claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required.
• Help coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers through detailing and outreach.
• Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
• Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
• If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed