Certified Pharmacy Technician

Walgreens•Emmett, ID

15d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The role models and delivers a distinctive and delightful customer experience. The position supports customer service, pharmacy operations, prescription processing, workflow, claims, inventory management, clinical services, and pharmacy department upkeep. It also involves training, continuing education, and maintaining PTCB certification or applicable state certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with the pharmacy’s most valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to errors and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and health groups through provider detailing and outreach, including to retirement homes and nursing homes.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.