Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive and helpful customer experience. The technician supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow, handling eligible calls and claims, supporting inventory management, and performing assigned clerical and maintenance duties. The role also supports clinical services and relationships with the local medical community as needed. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The employee attends requested training, completes PPLs, earns continuing education credits, and maintains knowledge and skills in healthcare and pharmacy.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model and share customer service best practices, including courteous interactions, proactive assistance, identifying customer needs, and providing service until customers are satisfied.
- Develop strong relationships with valuable customers.
- Under pharmacist supervision, assist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company procedures for pharmacy errors and the Quality Improvement Program.
- Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other clerical duties as assigned by the Pharmacy Manager.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques; and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Assist the Pharmacy Manager and Staff Pharmacist in building relationships with local medical providers through detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
- Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
