Certified Pharmacy Technician

Walgreens•Stuart, FL

14d•Onsite

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, delightful customer experience. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports pharmacy workflow, reports prescription errors, and follows company policies and dispensing procedures. The role also includes customer service, cash register responsibilities, telephone calls, third-party claim processing, inventory management, department upkeep, and support for clinical services and community outreach. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends requested training, completes assigned PPLs, earns continuing education credits, and keeps current with healthcare and pharmacy developments. English fluency in reading, writing, and speaking is required, except in Puerto Rico. The role requires willingness to work a flexible schedule, including evening and weekend hours. Preferably, candidates have six months of retail experience, prior Walgreens experience, good math and computer skills, knowledge of inventory control, and PTCB certification.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Must follow state and federal regulations, company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify the medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and Quality Improvement Program procedures.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and conducting outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.